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Donkey mom travel network consumer rights contact point

Contact Point Duties

1. Receive, accept or hand over consumer complaints. For consumer complaints with clear facts, simple plots and simplified procedures, the contact point can issue a mediation agreement in the name of the People's Mediation Committee; for consumer complaints that need to investigate and obtain evidence from relevant parties or involve illegal acts, the contact point will be promptly transferred to the jurisdiction Market supervision authorities.

2. Initiate and accept reports from the masses on illegal business activities such as making and selling fake products, operating without a license or license, or committing fraud and infringement.

3. Utilize the existing community management mechanism to do a good job of data collection, sorting, feedback, and dynamic analysis of the operating and consumption conditions in the jurisdiction, and play the role of an information transfer station.

4. Take various forms to organize and introduce market supervision functions and the relevant laws and regulations to promote them.

5. Supervise the daily work of the market supervision department and the construction of a clean government. Putuo District Market Supervision Administration.